Posts Tagged ‘career currency’

The Acknowledgement Factor

June 16th, 2020

‘Those who drink the water must remember those who dug the well’. – Chinese Proverb

Acknowledgement is one of those things that you often don’t miss until it’s not given. Be it in the acknowledgement of someone as they walk into a room, an email received, a mistake made, the contribution of others or great work delivered. Failing to acknowledge can be frustrating, demotivating and at times simply rude.

Yet acknowledgement is something that is so easy to give. It doesn’t cost us anything, is not time consuming and the benefits yielded for both the recipient and the person making the acknowledgement can be far reaching.

As most of us continue to embark upon new ways of working and actively seek out new ways to solve problems without any blueprint (and all the while doing it in isolated environments), acknowledging the efforts, failures and triumphs has never been more important. Like any form of communication, finding ways to do this with purpose and authenticity is paramount. Disingenuous feedback and acknowledgement can often yield more damage than none.

Judy Umlas, author of The Power of Acknowledgement believes it is a new set of habits that need to be developed and cultivated for today’s way of working. All too often we fail or forget to acknowledge others, not because we are thoughtless or unkind, but simply because we can’t always see what warrants it and our more traditional ways of recognising it no longer apply. As such we no longer acknowledge it. Bob Nelson, a leading engagement expert argues that the habit of acknowledgement is simply disappearing from our culture. We have become so use to not giving or receiving it that we no longer look for ways to give it.

There is no doubt that the fast paced and often frenetic ways that we now work require us to learn to ‘see’ what is happening around us in a different way. Coupled with the impact of technology, flexible and remote work environments and the ways we communicate, the way in which we observe each other’s contribution and the way we acknowledge has certainly changed enormously. However despite all these changes we still need to be acknowledged for what we have done. We need to feel connected to what we do, who we do it with and how we offer value to the team and organisational purpose.

So how do you cultivate the habit of acknowledgement? I would encourage you to consider the following seven steps:

Commit To Looking For Opportunities:  To identify them you need to firstly commit to looking for them. Reflect on each of your team members and stakeholders and consider what they are currently working on, what they have delivered and where their high value contribution is.

Audit Your Daily Routine: Often there are numerous opportunities to acknowledge others in our every day routines: the commencement of meetings, the incidental tasks that others just naturally assume responsibility for, your regular client conversations or standard supplier communications.

Be Genuine: As with all communication, the benefits of acknowledging of others lies in the sincerity and purpose in which it is given. Be considered with you are acknowledging and how.

Be Timely: Don’t wait! Like feedback, acknowledgement is best given as close to the result is delivered or event occurs. The timeliness reinforces the value of the contribution to the here and now and often serves as a motivator for further effort.

Don’t Delegate It: Personal acknowledgement is just that – personal! It can’t be delivered with as much impact if delivered by your assistant or colleagues. You need to take ownership of your appreciation.

Consider How: To deliver meaningful acknowledgement you need to consider both who you are delivering it too and what the most appropriate format is for that person. If they hate public acknowledgement, think of something that will hold real meaning for them. Sometimes the value of a hand written card can’t be under-estimated!

Leaders with the greatest following are the ones who personally acknowledge others, appreciate their work and guide them to leverage their contributions. This act of personal acknowledgement not only helps to forge stronger relationships by building loyalty and trust with the individuals who work with us, but also helps to enable more productive and timely results.

As always I would love to hear your thoughts.

Building Career Resilience

March 23rd, 2020

“You are not born with a fixed amount of resilience. Like a muscle, you can build it up, draw on it when you need it.”  – Sheryl Sandberg

Most of us have encountered significant moments in both our personal and professional lives that have stopped us in our tracks or, to put it bluntly, sent us into a complete tailspin.

I remember that sinking feeling very clearly. In 2007 I stepped off a plane travelling interstate with some 20 missed calls from my family, who delivered news that my sister had been hit by a car to get to the hospital immediately, as she was being wheeling into surgery.

I remember sitting on a Greek island (stay with me!) with a mate, with a year of travel already planned and booked in, when they decided at the three-month mark, to return to Australia. At the time, I had been talked into going overseas in the first place, and I was suddenly faced with nine-months of travelling alone (or forfeit everything I’d booked!).

I remember when two key clients – representing nearly 80% of my business –both called within 24 hours to say that they were cancelling their 12 month leadership programs as they were announcing M&A activity (interesting that they decided to pull the programs at a time when their leaders probably needed it most, but that’s a whole other story!).

I wouldn’t invite or wish these challenges upon anyone, but when I reflect on these moments, I am encouraged by the fact that not only did I ‘survive’ them (and so did my sister!); new opportunities and relationships came from them all. Ones that would possibly never have been considered or embarked upon without the jolt those moments of crisis invariably bring.

At the time of my sister’s accident, I had just returned from living overseas and we had both moved to Melbourne. It was the first time that we had lived in the same place since I was 11 years old, courtesy of boarding school and life moves. My sister’s subsequent year of recovery saw the foundations of a sister bond form that could survive an apocalypse.

With my mate flying back to Australia, I flew to London and found a whole new world and life open up. I stayed another seven years, travelled more than I could have ever imagined, changed careers and met people who are now not just life-long friends but who continue to impact and shape much of who I am and how I live my life.

Losing two key clients forced me to draw on my professional resilience and diversify my business that today has provided greater security, nimbleness and fulfilment.

It’s not only been my personal experiences that have seen opportunities arise in moments of what feels like overwhelming challenge.

History has shown us time and time again that new opportunities can be born out of a crisis. The key is being ready to respond – both personally and professionally.

In my world of career management and leadership, our abilities in moments of crisis to replace nervousness with confidence, confusion with clarity and a sense of powerlessness with control is a superpower – not just for ourselves but also our teams.

Whether we are looking at our own personal careers or how we lead our team through periods of uncertainty and vulnerability there a number of key questions we need to be able to ask ourselves, some of which include:

Clarity:

What can I / we do and how is that regarded?

What do I / we need to develop to meet current need?

Demand:

Where is the most immediate demand for my / our expertise?

How easily am I / we found?

Adaptability:

How do I / we demonstrate transferability of knowledge, skills and relationships quickly and easily?

What do I / we personally need to pivot with ease?

At this particular moment in time, we all have an incredible opportunity in these times to do and become something different… something better. It will require us to take a different course of action, be open to new ideas and ways of working and to step out into a world of uncertainty and no guarantees.

If you or your team require advice to explore or manage this, you may be interested in the first of a series of webinars I am hosting, commencing this Friday with “Building Career Resilience.” (Details below)

With many of us are feeling more vulnerable and anxious than ever before – especially when it comes to job security and career stability – anticipating risk, limiting fallout and developing our ‘bounce back’ ability is essential for career resilience.

In my world of career management and leadership, our abilities in moments of crisis to replace nervousness with confidence, confusion with clarity and a sense of powerlessness with control is a superpower – not just for ourselves but also our teams.

Join me for a free webinar where we will explore the key elements of managing your career during periods of high change and uncertainty.

Designed to help you identify your career priorities and what immediate action is required to pivot, transition and move forward, this highly practical webinar will provide you with the next steps and simple tips to immediately adopt for your career today.

Date: Friday 23 March, 2020
Time: 10:30am

Book your free ticket here, and you will receive a confirmation email with the dial-in details and Zoom link.

In the meantime, please stay safe and well, and know that we are most certainly stronger together.

 

A snapshot of some the ways that I can help you navigate this current environment:

Advisory: 

  • Workforce contingency planning
  • Leadership change communications
  • Role Redefinition
  • Transition Strategies

Virtual Training and Workshops:

  • Leading and Connecting Remotely
  • Leading Through Change
  • Career Planning and Management
  • Building Influence and Impact

Coaching:

  • Preparing for Career Conversations
  • Leading and Connecting Remotely
  • Building Engagement, Influence and Impact
  • Maximising my Leadership / Career Opportunity

To learn more, contact me directly here.

Does Curiosity Really Kill The Cat?

March 8th, 2020

“I have no special talents. I am just passionately curious.” – Albert Einstein

The age-old adage, “curiosity killed the cat” seems to suggest that inquisitiveness is a dangerous thing; that it leads us down a path of danger, that it is fraught with hurdles and is an unnecessary use of time.

Curiosity, however, is an essential ingredient to great leadership and all too often, we fall into a pattern of accepting things at face value, perhaps because sometimes it seems easier or more convenient to continue as we do, particularly when nothing in particular may need fixing.

Science fiction author C. J. Cherryh famously said, “ignorance killed the cat; curiosity was framed!” Her statement could not be more accurate. A lack of awareness can mean we begin to accept things as they are and can quickly become stuck in our ways of working and doing business. Momentum is stalled and the ideas and innovation that can help to drive businesses stagnate.

So, it should come as no surprise that truly great leaders are also curious leaders.

They seem to be in possession of an extraordinary curiosity for exploring ‘the new’; for learning and discovery; for the possibility of what could be and not merely what is. They are motivated by the desire to improve and better their own lives, careers and the organisations that they lead. They are not satisfied with maintaining the status quo.

Being curious does not mean being distracted. In our hyper-connected world it is a challenge not to become overwhelmed and distracted with the world of information that is available at your fingertips. The ability to effectively channel your curiosity to the things that matter is what defines a ‘healthy curiosity’ and sets the truly successful people apart.

So why is curiosity important? Many articles highlight the value it brings, including helping us to overcome our fears, to building a greater sense of self-awareness and an ongoing cycle of learning. In thinking with curiosity, doing so also acts as a great source of influence, inspiration and motivation and leads to greater agility, innovation and creativity.  Additionally, it helps us to maintain and gain clarity, relevance and purpose in what we do.

Curiosity showcases your personal brilliance: Asking why or how helps us clarify situations and issues. It encourages us to adopt a proactive solution-oriented style of thinking rather than a reactive problematic view of the world.

With that in mind, how can we actively build curiosity in our own lives each day? What follows are five key actions you can take to help cultivate a greater sense of curiosity.

Commit to an open mind: Not only do we need to commit to learning and embracing the new, but also to unlearning and relearning. Our ability to change our view on the way that things have always been done and embrace new ways can be a continual challenge, however a curious mindset will actively support the embracing not only of new ideas but also new ways to approach things.

Ask questions – lots of them: Your outcomes and direction are greatly determined by the quality of the questions you ask yourself and those around you. Seeking understanding and not merely responses will help create and open up new opportunities, solutions and pathways.

Don’t accept the status quo: Challenge the norm – ask why? How many times have we heard the response ‘because that’s the way we’ve always done it’ or ‘that’s just the way we do things around here’ only to discover that the blind acceptance of the status quo is what is holding us back from achieving great things. Creating a safe environment that encourages exploration of the ‘why’ is a key part of developing critical thinking and action-oriented outcomes.

Adopt a healthy regard for learning: Successful individuals and great leaders are never satisfied with what they know. They advocate the need for lifelong learning and recognise that learning does not stop with the acquisition of a certain role or title. Seeing learning as fun and a source of motivation and knowledge will make you naturally want to dig deeper.

Collaborate: None of us have all the answers. Seeking out new relationships and engaging with those around you will ensure that the ‘ideas bank’ remains a rich resource to tap into. Not only does it make what we do more rewarding, but it also provides you with fresh thinking and different perspectives.

We all need to encourage and celebrate curiosity. We need it for both our own careers and the businesses that we lead. We need to see our organisations filled with people who know how to ask questions and who are experienced in finding answers and creating solutions; people who aren’t’ afraid to fall or fail for they know that they have the ability and confidence to stand and continue seeking out the best possible path forward. People who don’t want to settle for ‘what is’ but want to explore the ‘what if’ moments both for themselves and the organisations they work for.

Seeking out the world of possibility and not just accepting the world of ‘what is’ brings so many rich rewards and much fulfillment. Can you think of a recent situation in which your curiosity made a difference, or made a positive impact on your work?

 

The Keys Of Consistency

February 5th, 2020

“It’s not what we do once in a while that shapes our lives. It’s what we do consistently” – Tony Robbins

We all know that true success does not occur overnight. Behind it sits volumes of effort, belief and action demonstrated consistently over time. Underpinning much of our success has been the small daily or weekly decisions and actions and how they have added up over the years.

With a new year well underway, we need to ask ourselves how our actions are stacking up against the intentions, resolutions and goals we have set for ourselves.

Whether it has been a commitment to read recent industry publications to help us remain relevant; invested time in creating purposeful professional relationships and broad networks; or made a conscious effort to expand and diversify our skill sets, the consistency of our actions (or lack thereof) has played a major role in where we find ourselves today.

When advising business leaders, I often think of a Harvard Business Review study that coined the term, the ‘Progress Principle’. It reminds us: “Of all the things that can boost emotions, motivation, and perceptions during a workday, the single most important is making progress in meaningful work,”

Building awareness around what needs to be done is only the first step. We must execute our ideas and ambitions – which is often easier said than done.

However, at time where our ability to navigate change and demonstrate true career resiliency, never have these ‘little things’ counted for so much. These small actions over time compound positively or negatively much like they do in a bank account. Lots of small proactive decisions add up in a positive way like regular savings into a bank account; whereas complacency and bad decisions are like small debits eating away at your value over time.

A tool I frequently draw on in my training programs is my career currency model, which prompts us to regularly ask ourselves the following:

  • Where are you at and why?
  • What are your most pressing considerations?
  • What can be done to enact immediate action?
  • How do you maximise existing career options?
  • What are the longer-term implications or possible outcomes?

Ultimately, these questions will help you to determine what actions you are taking to grow the value of your career currency today.

In talking with business leaders, I often hear that it is not the big things that keep them awake at night but the little things. Why? Because they know that over time these little ‘things’ have the power to become the big things and significantly impact efficiencies, outcomes and relationships. It is exactly the same with our careers – if we aren’t careful, failure to action the ‘little’ things will prevent us from reaching our potential and desired levels of success.

As leaders, our ability to demonstrate and build consistency in performance, behaviour and service is imperative. Nothing is more frustrating than inconsistency in one or more of these three elements. No doubt many of us are able to recall colleagues who have severely limited their opportunities due to an inability to consistently perform or behave. Where one week they seem to be producing record results only to not contribute for the following three. Or where they are technically brilliant at what they do but cause so much disruption amongst their team that the overall results are compromised because no one wants to work with them or you going forward.

There is no doubt that one of the biggest causes of failure today is inconsistency. Whilst the idea of consistency is fairly simple the ability to execute it is often not. More often than not it is due to one of the following three things:

  1. Impatience: We want the results immediately. Think of all those diet and exercise regimes that we have all invariably embarked upon!
  2. Belief: If we don’t believe in what we are doing the only thing that we are most likely to be consistent in is avoidance.
  3. Value: Failure to see the benefits of the amount of effort invested.

Consistency is definitely achievable for us all but it does take practice. Understanding what it is that you do and why is critical but so too is understanding how consistency creates high value and longevity in your career. I would encourage you to take a moment to consider the following career benefits:

  • Consistency establishes belief: The thoughts and actions that we take on a daily and/or regular basis do shape our own self-belief and the belief that others have in us. Not only is it a powerful force for motivating and building trust in others but it also serves as a powerful model for the standards we and others rise and fall to.
  • Consistency creates relevance: Your customers, clients, organisations and team members are all looking to you as a reliable and informed source of information. To remain informed we need to be relevant. What are the latest developments in your industries, your areas of expertise or your regions? Is your level of knowledge and it’s applicability empowering or depowering you and what you do?
  • Consistency allows for measurement: To build meaningful and successful steps of progression we need to understand what it is that is actually working – or not working. What are the results of your consistent efforts, actions and strategies – good or bad? Our ability to measure, assess and realign are crucial skills in our ever-changing world.
  • Consistency creates accountability: Accountability is a critical requirement in high performance and values aligned cultures. Owning what you do, the ‘why’ and the way you do it can’t help but create accountability for both yourself and those around you. Being consistently accountable – in the good and the bad times – is what will set you apart as the consummate professional.
  • Consistency builds stability: Not only does it build stability but it also builds sustainability. When people know what you stand for and where they stand with you, it provides the framework for them to perform at their optimal level. By removing the game playing, the contradictions and the inconsistencies, individuals have a clear runway to success that engenders both confidence and loyalty.
  • Consistency establishes your reputation: Your track record is your reputation. Building that track record on one that is defined by consistent performance, respectful behaviours and high value relationships is fundamental to both your current and future success. Remember your track record follows you no matter where you go.

The future is all yours for the taking. What it is that you do consistency in your daily, weekly, monthly routine and ask yourself if it is building or limiting your career future?

As always I would love to hear your thoughts.

The Key to Leadership Vitality

November 6th, 2019

“Managing energy, not time, is the fundamental currency of high performance. Performance is grounded in the skilful management of energy”
– Tony Schwartz

Have you ever noticed how exceptional leaders who consistently deliver exceptional results personify the same traits? They tend to lead by example in the truest sense of this phrase. They not only seem to continue giving and delivering but they do it in a style that personifies confidence, fulfilment and passion.

With the holiday season on the very near horizon, a perfect opportunity presents itself to pause and take stock of both our own energy and vitality, and the effect – positive, negative or neutral – that it has on our teams and colleagues.

The lead up to the end of the calendar year is often one of the busiest, which means it is crucial to preserve energy, and to ensure that precious vitality isn’t swallowed up by the intensity of pre-holiday deadlines. With a new year on the horizon, maintaining your vitality and energy now is also a key step in preparing for a successful start to the new year.

We can begin this process of self-reflection by thinking of the leaders you have worked with who represent what it means to be ‘fully alive’ and brimming with vitality. How did they influence you, inspire you, or make you feel? No doubt you just felt better for being around them – more confident, capable and energetic.

These are the leaders who tend to inspire you and have a way of breathing life and vitality into both people and projects. Conversely if you have ever worked with people who are constantly tired, stressed or drained of energy and enthusiasm they invariably leave you feeling like you’ve had the life sucked right out of you. You walk out of meetings feeling deflated, directionless and unmotivated. One group radiates vitality and the other drains it.

The reality is when an organisation’s leaders and people are running on empty tanks, everything suffers. It is the loss of personal vitality that has a definable cost to the business and heavily impacts on both productivity and profitability. If we want to build and/or lead businesses rich in these things we need to start paying attention to the health and vitality of ourselves as leaders so that we can positively impact our people and our clients and customers.

Business vitality is often referred to as the degree to which an organisation is successful in the eyes of their customers, employees and shareholders. Measures of vitality will include client and employee retention, stock price, profits, revenue growth and operating costs.

Often referred to as the ‘soft measures’ things such as public trust, innovation, collaboration, employee well-being and employee engagement are also critical. More and more organisations though are realising that these so-called ‘soft measures’ are better viewed as the critical measures. For it is these critical measures that determine and drive the hard measures.

As the speed at which we do business continues to accelerate and the market volatility and rate of change remains a constant, vitality is fast becoming recognised as a ‘must have’ leadership trait. This trait become even more pronounced in times of high intensity within organisations – and at this time of year in particular. In a climate where we as leaders are constantly being asked to do ‘more with less’ ­– less resources, less money and less people – we need to ensure that we know how to effectively manage our energy levels and not fall into the all too common trap of responding by simply working longer hours. ‘If I just do more, work harder things will improve and I will get through it’. When we don’t simply ‘get through it’ we start to question our capability, purpose and impact. And our people notice it. It can all too easily become a viscous cycle that if we aren’t careful robs us; our people; and our businesses of vitality, essence and spirit.

Jim Loehr and Tony Schwartz, authors of The Power of Full Engagement, argue that managing energy and not time is the key to personal and business vitality. They detail how mobilizing our key sources of energy, balancing how we spend it with how renew it and the energy habits we create, is critical to our success. Their recommended practices below for renewing the four sources of energy with the aim of becoming more vital are well worth examining.

Leadership vitality is about developing a critical life force that builds sustainable productivity and profitability. It starts with you. As the year draws to a close, I would encourage you consider how you can preserve your energy tanks to build vitality credits and how you can also begin to renew your sense of vitality over the break. You and your business will thank you for it.

Do you feel you are generating vitality as a leader? What do you notice when you feel your most energised within your business?

As always, I would love to hear your thoughts.

The Bounce Back Factor

February 19th, 2019

Yesterday is not ours to recover, but tomorrow is ours to win or lose.’ – Lyndon B. Johnson

We’ve all experienced times where we feel we’ve blown it. It might be choosing the wrong hire or job, a failure to act, a slip of the tongue, an emotional outburst, or just a dumb decision when you think you should have known better. The reality is we all make mistakes, but they don’t have to signal irreversible damage or the end of our career. It is how we react and what we choose to do after that sickening moment we realise our error that determines just how big it turns out to be.

Understanding how we view these mistakes and failures is critical to if and how high we bounce back.  When societies, businesses and individuals choose to view failure as experience rather than losing they are setting themselves on a course that is rich in new learning, networks and opportunities. They provide themselves and others with the confidence, clarity and energy to move forward and not remain stuck where they are.

Still the memory of our mistakes can sting for a while and recovering from them is neither inconsequential nor unimportant. If it was we would continue to make them with little regard for the consequences they held in both our immediate and long-term futures.

The reality is over the course of our lives and careers we will make mistakes. If we don’t, we are either playing it way too safe or not playing at all. Our bosses, peers and team members will also make mistakes. Again, how we choose to react will play a part in how big they become. As Alexander Pope wrote nearly three centuries ago ‘To err is human, to forgive divine’. Whether it be forgiving ourselves or those around us, we need to ensure that we are focused on the future and not in the messiness of the mistake.

Developing an inner strength and resiliency to move forward is critical. Without it we further compromise our position and opportunity for future success for those associated with our actions and ourselves. Martin Seligman, an American Psychologist who is well regarded for his work on positive psychology and resilience found that people who recover from setbacks and failure often view it as a temporary, localised and changeable event. Conversely those who struggle to move beyond their mistakes and failure learn to accept their scenarios as something they have no control over and consequently develop a ‘learned helplessness’.

Resiliency brings security. In a world that is characterised by constant change and uncertainty our ability to feel comfortable and move with the changing times, recover from setbacks and navigate the unknown is a critical skill for both personal and professional success. Our lives and careers today require us to be nimble, responsive and adaptable in both the good and not so good times. Anticipating risk, limiting fallout and the ability to ‘bounce back’ are essential skills for today’s leaders. Without it we not only risk our own career but also the performance and abilities of our teams by failing to see the opportunities that lie in front of us.

So how do we learn to think and act constructively rather than react in an emotionally destructive manner following a period of failure?

  1. Own It: To move beyond our mistakes we firstly need to own them by admitting to ourselves that it is our error. Denying responsibility holds us back, creates defensiveness and tends to protract the pain and period of time needed to resolve the issue. It also helps us avoid the blame trap.
  2. Acknowledge It: Whilst our first reaction is to want to hide away there will no doubt be some people who will need to know and who are impacted by your mistakes. Acknowledging our mistakes with honesty, integrity and transparency is also a powerful leadership example to set for those around us.
  3. Manage Your Emotions: Don’t sit on them or in them! Supressing them or dwelling on them prohibits any positive forward thinking or movement. Not only does it hold you back, it also drags you back.
  4. Mitigate The Risk: Invariably there are three immediate courses of action to choose from: Undo, Redo or Make Do. Understanding what your options are will help you to focus on what the next best course of action is to take.
  5. Understand Why: To learn from our mistakes we need to understand how and why they have occurred. It will help us to spot the early signs of reoccurrence, what actions we can take to avoid it and if possible what can be done to eliminate it.
  6. Repair It: Where possible we need to take the necessary actions to repair the damage that has arisen from our mistakes – with projects, with brands and with relationships.
  7. Forgive Yourself: More often than not we are our own harshest critics as our failings leave us feeling overwhelmingly disappointed, vulnerable and ashamed. We need to remind ourselves that ‘we did wrong, not we are wrong’. Continuing to berate ourselves keeps us reliving the moment and stops us from moving forward and learning from our mistakes.
  8. Fail Forward: Learning how to acknowledge, recover and learn from them allows us to grow as individuals and leaders. It helps us build and maintain the skills and relevance required for all that we do in life and in our careers.

Jazz great Miles Davis once said ‘When you hit the wrong note, it’s the next note that makes it good or bad’. When we as individuals and leaders know how to play those next notes and manage our responses to mistakes and failure, we can in turn support the mistakes and failures of those we lead. When we do this we are building and empowering a strong, bright and resilient future for both ourselves and the teams and businesses we lead.

As always I would love to hear your thoughts.

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