Posts Tagged ‘leadership’

The Acknowledgement Factor

June 16th, 2020

‘Those who drink the water must remember those who dug the well’. – Chinese Proverb

Acknowledgement is one of those things that you often don’t miss until it’s not given. Be it in the acknowledgement of someone as they walk into a room, an email received, a mistake made, the contribution of others or great work delivered. Failing to acknowledge can be frustrating, demotivating and at times simply rude.

Yet acknowledgement is something that is so easy to give. It doesn’t cost us anything, is not time consuming and the benefits yielded for both the recipient and the person making the acknowledgement can be far reaching.

As most of us continue to embark upon new ways of working and actively seek out new ways to solve problems without any blueprint (and all the while doing it in isolated environments), acknowledging the efforts, failures and triumphs has never been more important. Like any form of communication, finding ways to do this with purpose and authenticity is paramount. Disingenuous feedback and acknowledgement can often yield more damage than none.

Judy Umlas, author of The Power of Acknowledgement believes it is a new set of habits that need to be developed and cultivated for today’s way of working. All too often we fail or forget to acknowledge others, not because we are thoughtless or unkind, but simply because we can’t always see what warrants it and our more traditional ways of recognising it no longer apply. As such we no longer acknowledge it. Bob Nelson, a leading engagement expert argues that the habit of acknowledgement is simply disappearing from our culture. We have become so use to not giving or receiving it that we no longer look for ways to give it.

There is no doubt that the fast paced and often frenetic ways that we now work require us to learn to ‘see’ what is happening around us in a different way. Coupled with the impact of technology, flexible and remote work environments and the ways we communicate, the way in which we observe each other’s contribution and the way we acknowledge has certainly changed enormously. However despite all these changes we still need to be acknowledged for what we have done. We need to feel connected to what we do, who we do it with and how we offer value to the team and organisational purpose.

So how do you cultivate the habit of acknowledgement? I would encourage you to consider the following seven steps:

Commit To Looking For Opportunities:  To identify them you need to firstly commit to looking for them. Reflect on each of your team members and stakeholders and consider what they are currently working on, what they have delivered and where their high value contribution is.

Audit Your Daily Routine: Often there are numerous opportunities to acknowledge others in our every day routines: the commencement of meetings, the incidental tasks that others just naturally assume responsibility for, your regular client conversations or standard supplier communications.

Be Genuine: As with all communication, the benefits of acknowledging of others lies in the sincerity and purpose in which it is given. Be considered with you are acknowledging and how.

Be Timely: Don’t wait! Like feedback, acknowledgement is best given as close to the result is delivered or event occurs. The timeliness reinforces the value of the contribution to the here and now and often serves as a motivator for further effort.

Don’t Delegate It: Personal acknowledgement is just that – personal! It can’t be delivered with as much impact if delivered by your assistant or colleagues. You need to take ownership of your appreciation.

Consider How: To deliver meaningful acknowledgement you need to consider both who you are delivering it too and what the most appropriate format is for that person. If they hate public acknowledgement, think of something that will hold real meaning for them. Sometimes the value of a hand written card can’t be under-estimated!

Leaders with the greatest following are the ones who personally acknowledge others, appreciate their work and guide them to leverage their contributions. This act of personal acknowledgement not only helps to forge stronger relationships by building loyalty and trust with the individuals who work with us, but also helps to enable more productive and timely results.

As always I would love to hear your thoughts.

Building Career Resilience

March 23rd, 2020

“You are not born with a fixed amount of resilience. Like a muscle, you can build it up, draw on it when you need it.”  – Sheryl Sandberg

Most of us have encountered significant moments in both our personal and professional lives that have stopped us in our tracks or, to put it bluntly, sent us into a complete tailspin.

I remember that sinking feeling very clearly. In 2007 I stepped off a plane travelling interstate with some 20 missed calls from my family, who delivered news that my sister had been hit by a car to get to the hospital immediately, as she was being wheeling into surgery.

I remember sitting on a Greek island (stay with me!) with a mate, with a year of travel already planned and booked in, when they decided at the three-month mark, to return to Australia. At the time, I had been talked into going overseas in the first place, and I was suddenly faced with nine-months of travelling alone (or forfeit everything I’d booked!).

I remember when two key clients – representing nearly 80% of my business –both called within 24 hours to say that they were cancelling their 12 month leadership programs as they were announcing M&A activity (interesting that they decided to pull the programs at a time when their leaders probably needed it most, but that’s a whole other story!).

I wouldn’t invite or wish these challenges upon anyone, but when I reflect on these moments, I am encouraged by the fact that not only did I ‘survive’ them (and so did my sister!); new opportunities and relationships came from them all. Ones that would possibly never have been considered or embarked upon without the jolt those moments of crisis invariably bring.

At the time of my sister’s accident, I had just returned from living overseas and we had both moved to Melbourne. It was the first time that we had lived in the same place since I was 11 years old, courtesy of boarding school and life moves. My sister’s subsequent year of recovery saw the foundations of a sister bond form that could survive an apocalypse.

With my mate flying back to Australia, I flew to London and found a whole new world and life open up. I stayed another seven years, travelled more than I could have ever imagined, changed careers and met people who are now not just life-long friends but who continue to impact and shape much of who I am and how I live my life.

Losing two key clients forced me to draw on my professional resilience and diversify my business that today has provided greater security, nimbleness and fulfilment.

It’s not only been my personal experiences that have seen opportunities arise in moments of what feels like overwhelming challenge.

History has shown us time and time again that new opportunities can be born out of a crisis. The key is being ready to respond – both personally and professionally.

In my world of career management and leadership, our abilities in moments of crisis to replace nervousness with confidence, confusion with clarity and a sense of powerlessness with control is a superpower – not just for ourselves but also our teams.

Whether we are looking at our own personal careers or how we lead our team through periods of uncertainty and vulnerability there a number of key questions we need to be able to ask ourselves, some of which include:

Clarity:

What can I / we do and how is that regarded?

What do I / we need to develop to meet current need?

Demand:

Where is the most immediate demand for my / our expertise?

How easily am I / we found?

Adaptability:

How do I / we demonstrate transferability of knowledge, skills and relationships quickly and easily?

What do I / we personally need to pivot with ease?

At this particular moment in time, we all have an incredible opportunity in these times to do and become something different… something better. It will require us to take a different course of action, be open to new ideas and ways of working and to step out into a world of uncertainty and no guarantees.

If you or your team require advice to explore or manage this, you may be interested in the first of a series of webinars I am hosting, commencing this Friday with “Building Career Resilience.” (Details below)

With many of us are feeling more vulnerable and anxious than ever before – especially when it comes to job security and career stability – anticipating risk, limiting fallout and developing our ‘bounce back’ ability is essential for career resilience.

In my world of career management and leadership, our abilities in moments of crisis to replace nervousness with confidence, confusion with clarity and a sense of powerlessness with control is a superpower – not just for ourselves but also our teams.

Join me for a free webinar where we will explore the key elements of managing your career during periods of high change and uncertainty.

Designed to help you identify your career priorities and what immediate action is required to pivot, transition and move forward, this highly practical webinar will provide you with the next steps and simple tips to immediately adopt for your career today.

Date: Friday 23 March, 2020
Time: 10:30am

Book your free ticket here, and you will receive a confirmation email with the dial-in details and Zoom link.

In the meantime, please stay safe and well, and know that we are most certainly stronger together.

 

A snapshot of some the ways that I can help you navigate this current environment:

Advisory: 

  • Workforce contingency planning
  • Leadership change communications
  • Role Redefinition
  • Transition Strategies

Virtual Training and Workshops:

  • Leading and Connecting Remotely
  • Leading Through Change
  • Career Planning and Management
  • Building Influence and Impact

Coaching:

  • Preparing for Career Conversations
  • Leading and Connecting Remotely
  • Building Engagement, Influence and Impact
  • Maximising my Leadership / Career Opportunity

To learn more, contact me directly here.

Is Your Career On Autopilot?

January 19th, 2020

“Your life is your story. Write well, edit often” – Susan Statham

As we return to work at the beginning of a new year, it’s never too long before we switch back into our usual high output gear after the break. However, all too often, we accelerate into our usual workflows without taking the opportunity to think more consciously and carefully about how we want to architect our lives and careers for the year ahead and beyond. Our momentum is halted, and our career trajectories can easily stagnate.

Zoning out is easy to do when your career is on autopilot. How often have we travelled home at the end of the day, only to arrive with no real sense of time or conscious thought to the direction we were taking? We simply found ourselves there before we knew it because it was something that we had done a million times before. We didn’t have to put any real effort into the directions or paths we needed to take.

While most of us can travel on familiar paths in autopilot, we can’t afford to run our careers or businesses in this mode no matter how familiar or well-worn the path before us has been. Yet it is often not until a jolt out of the blue occurs – a business restructure, the resignation of a key team member or the loss of a major client – that we seem to click back into an acute awareness of the landscape around us. When this jolt happens we find that we have assumed way too much and responded way too little to the everyday events and things surrounding us.

Recently I have found myself working with several organisations navigating significant business change. For many individuals this has meant substantial changes to roles and the way they do business or at the other end of the spectrum, redundancy.

What has been interesting is the varying way in which these individuals have responded to their situations. While nearly all have found it initially difficult and confronting, some are navigating the changes with a strong sense of awareness about what the opportunity means for them and a feeling of control and ownership.  For others however the options are met with nothing short of significant loss and fear for the future.

While the autopilot mode of going through the motions may yield results in the short term it can have a significant impact in the long term on how we think, assess, make decisions and move forward with our roles as leaders and in our careers. It can easily leave us feeling disempowered and lacking control. A key danger of the business and leadership autopilot mode is assuming that the past will ensure the future. The reality is the knowledge, skills and relationships that have got us to where we are today are not necessarily going to take us to where we want to go tomorrow. What will support our forward momentum, is our ability to embrace new understandings, new solutions and new mastery. And you can’t do this without being acutely aware of what is happening around you, how you respond and acknowledging that it is you who is sitting in the driver’s seat of your career. As is so often said, businesses own the roles while you own your career.

Before you find yourself in situations that see you calling out Mayday or sending off the emergency flares, I would encourage you to consider the following six actions that you can take to flick off the autopilot switch and regain a sense of career control:

Mix up your routine: Undertaking the same routine day in and day out often heightens the danger of ‘status quo’. It dulls our senses and ability to spot the opportunities and obstacles that lay before us. By changing up our everyday routine we are more likely to accurately recognise, assess and act on the current state of play in a more informed and timely manner.

Understand your strengths and weaknesses: Gaining an accurate view of what our strengths and weaknesses allow us to focus on what we do best, identify ways to collaborate with those whose knowledge and skills complement ours and stay out of what we don’t do well.

Focus on honing your strengths: Often we spend wasted energy and time on trying to ‘fix’ our weaknesses, when what we should be doing is focusing on how to hone and elevate our strengths. It is only when we do that we will be able to maximize our productivity, efficiency and levels of fulfillment in the tasks at hand.

Identify where they are most valued: To recognise where your knowledge and skills are best regarded – both immediately and in the long-term future – requires an investment of time, energy and planning.  Build a road map that identifies where they are currently being used, how and with whom you should be engaging with to ensure that you build future currency in your career.

Invest in your own learning: We also often relegate our future learning and professional development opportunities to the organisation we work for. The danger is when business belts are tightened often the first thing that disappears is training. By taking proactive measures to invest in your own learning you will ensure that your skills, knowledge and networks remain up to date, fresh and relevant, which in turn sees you well-positioned for your future preferred opportunities.

Build purposeful networks: Invest in the right networks – both internally and externally – and dedicate time and energy to them. If necessary, conduct an audit to ensure that you have the right people to support where you want to go and you eliminate those that detract you from your path.

As you develop your awareness and switch off from ‘auto pilot’ mode, an effective way to turn your attention inward to your career history, desired trajectory, is the document that articulates this; your resume.

As your resume tells your professional story and highlights both your capability and your potential, it is naturally imperative to constantly refine and update it. Revisiting it on a regular basis can also help you to identify gaps, strengths and weaknesses that may also give you an insight into your future ambitions and what needs to change in order to achieve them. You can do this by following my Resume Checklist, which I have developed to help guide you through this process.

Switching out of auto pilot mode and back into ‘go-mode’ requires a shift in both mindset and habits. Whilst it does take an up-front investment of both energy and time the benefits are enormous and long lasting: career confidence, clarity and purpose. What can you do today to flick off the autopilot switch?

As always I would love to hear your thoughts.

Leading With Generosity & Gratitude

December 4th, 2019

“We make a living by what we get, but we make a life by what we give”

– Winston Churchill

In the giving spirit of the festive season, December is a particularly poignant time of year time to reflect on how we as leaders can demonstrate generosity, not only now, but all year round.

Leading with generosity goes hand in hand with generous leadership principles, and recently, David DeSteno, a professor of psychology at Northeastern University and a visiting fellow at Harvard’s Center for Public Leadership wrote an article that appeared in The New York Times on the positive effect of gratitude during Thanksgiving. His premise could be applied to our life and work all year round, however. While holidays such as Christmas prompt and instill a sense of gratitude he says: “Yet on the other 364 days of the year — the ones when you might feel lonely, stressed at work, tempted to dishonesty or stinginess — pausing to cultivate a sense of gratitude can make a big difference. Gratitude may not be needed on Thanksgiving, but giving thanks on other days can help ensure that in the future, you’ll have many things to be grateful for.

When we think of generosity, we often think of financial giving or involvement in charitable work. It may be exercised regularly through corporate social responsibility initiatives, and your businesses core values. However, we don’t naturally think of it in terms of business dealings or in what we do in our day-to-day jobs. Typically it is equated with what we do outside of business hours rather than what we do in them. What charities, community projects or family and friend endeavours we choose to give to financially or with our time.

Make no mistake, these endeavours are all noble and worthy acts of generosity and ones that we should seek out. However, overlooking the ways we can give generously through what we do and how we lead is not only a missed opportunity to leave our world in a better place but can be self-limiting to our own levels of fulfillment and future growth as well as to those in our teams.

Whilst true generosity is ultimately an altruistic act we more often than not receive things in return – and often abundantly. As leaders, this could transpire in the form of increased cooperation and collaboration, enjoyment in what we do, sheer goodwill and/or the fulfillment of seeing others succeed. Not to mention increased productivity and profitability.

If you were to take a moment to reflect on the colleagues and leaders who have left a positive mark on you and your career there would invariably be a common trait: Generosity of spirit. They are the people who gave freely of their time, knowledge and trust and who helped facilitate opportunities for you.

Adam Grant, author of the best selling book Give and Take looks at how and why our success today is increasingly dependent on the interactions we have with others. In essence, he flips the notion that it is successful people that tend to give generously, to the idea that it is those with a generous spirit who become successful. He believes that in a work environment there are three ways people generally operate: taking, matching or giving. Whilst takers seek to get as much as possible form others and matchers focus on trading evenly, givers are those rare people who genuinely contribute without expectation of receiving anything in return. His research shows that whilst some givers do occasionally burn out they are the group that are most likely to achieve extraordinary results regardless of what field they operate in.

Successful leaders are generous: they give freely and unreservedly and often. In reflecting upon some of the amazing leaders that I have either worked for or with there are some other common acts of generosity. They all:

  1. Give Opportunity: Opportunities to engage in meaningful challenging work and not just a list of tasks. Opportunities that extend and open up new thinking & learning, new networks and offer lasting impact.
  2. Give A Strong Sense of Belonging: They create environments that are safe and supportive, allowing us to bring our whole sense of self to the office and not just our work mask. They help you see the value in what you do and feel an intrinsic part of the team and organisation’s success.
  3. Give Guidance: Generous leaders seek to guide and not control. They offer constructive feedback rather than criticism and empower you to make decisions with strong frameworks of support.
  4. Give Space: Space to explore, create, grow, fail and make mistakes and most importantly to get back up confidently and go again.
  5. Give Information, Knowledge & Experience: Not only do generous leaders offer their insights they encourage others to do so as well. They understand that increased leverage and success comes with purposeful collaboration and open, willing minds not but holding tightly onto things.
  6. Give Credit: By recognising and appreciating the efforts of others the generous leader helps to create a sense of shared success. They understand the power of ‘We’ is much more powerful than ‘I’.
  7. Give Encouragement: Generous leaders encourage you to step out and try different things, take risks and push the boundaries of what you think you are capable of. They offer faith in you and push you to be the best you can be.
  8. Give Trust: Generous leaders understand that high performing cultures are rich in trust. Trust amongst each other, in each other’s talents, capabilities and values.
  9. Give Time and Energy: Generous leaders understand the importance of really listening and engaging. They offer their time, their total attention and interest in you, what you are doing and the outcomes you seek.
  10. Give Time Back To Themselves: The generous leader works hard to ensure that their batteries remain charged so as to enable them to give on an ongoing basis. They invest in time and energy in what reinvigorates them in mind, body and spirit.

Giving generously tends to inspire others to do the same. It also helps us create a lasting legacy for what we do, the people we work with and the businesses we have or work for. I would encourage you to explore how you can give generously through your leadership and inspire others to continue to ‘pay it forward’, not only as we race towards the end of the year but into 2020 and beyond.

Can you think of some ways you can integrate greater generosity and gratitude into your day-to-day leadership? As always I would love to hear your thoughts.

The Key to Leadership Vitality

November 6th, 2019

“Managing energy, not time, is the fundamental currency of high performance. Performance is grounded in the skilful management of energy”
– Tony Schwartz

Have you ever noticed how exceptional leaders who consistently deliver exceptional results personify the same traits? They tend to lead by example in the truest sense of this phrase. They not only seem to continue giving and delivering but they do it in a style that personifies confidence, fulfilment and passion.

With the holiday season on the very near horizon, a perfect opportunity presents itself to pause and take stock of both our own energy and vitality, and the effect – positive, negative or neutral – that it has on our teams and colleagues.

The lead up to the end of the calendar year is often one of the busiest, which means it is crucial to preserve energy, and to ensure that precious vitality isn’t swallowed up by the intensity of pre-holiday deadlines. With a new year on the horizon, maintaining your vitality and energy now is also a key step in preparing for a successful start to the new year.

We can begin this process of self-reflection by thinking of the leaders you have worked with who represent what it means to be ‘fully alive’ and brimming with vitality. How did they influence you, inspire you, or make you feel? No doubt you just felt better for being around them – more confident, capable and energetic.

These are the leaders who tend to inspire you and have a way of breathing life and vitality into both people and projects. Conversely if you have ever worked with people who are constantly tired, stressed or drained of energy and enthusiasm they invariably leave you feeling like you’ve had the life sucked right out of you. You walk out of meetings feeling deflated, directionless and unmotivated. One group radiates vitality and the other drains it.

The reality is when an organisation’s leaders and people are running on empty tanks, everything suffers. It is the loss of personal vitality that has a definable cost to the business and heavily impacts on both productivity and profitability. If we want to build and/or lead businesses rich in these things we need to start paying attention to the health and vitality of ourselves as leaders so that we can positively impact our people and our clients and customers.

Business vitality is often referred to as the degree to which an organisation is successful in the eyes of their customers, employees and shareholders. Measures of vitality will include client and employee retention, stock price, profits, revenue growth and operating costs.

Often referred to as the ‘soft measures’ things such as public trust, innovation, collaboration, employee well-being and employee engagement are also critical. More and more organisations though are realising that these so-called ‘soft measures’ are better viewed as the critical measures. For it is these critical measures that determine and drive the hard measures.

As the speed at which we do business continues to accelerate and the market volatility and rate of change remains a constant, vitality is fast becoming recognised as a ‘must have’ leadership trait. This trait become even more pronounced in times of high intensity within organisations – and at this time of year in particular. In a climate where we as leaders are constantly being asked to do ‘more with less’ ­– less resources, less money and less people – we need to ensure that we know how to effectively manage our energy levels and not fall into the all too common trap of responding by simply working longer hours. ‘If I just do more, work harder things will improve and I will get through it’. When we don’t simply ‘get through it’ we start to question our capability, purpose and impact. And our people notice it. It can all too easily become a viscous cycle that if we aren’t careful robs us; our people; and our businesses of vitality, essence and spirit.

Jim Loehr and Tony Schwartz, authors of The Power of Full Engagement, argue that managing energy and not time is the key to personal and business vitality. They detail how mobilizing our key sources of energy, balancing how we spend it with how renew it and the energy habits we create, is critical to our success. Their recommended practices below for renewing the four sources of energy with the aim of becoming more vital are well worth examining.

Leadership vitality is about developing a critical life force that builds sustainable productivity and profitability. It starts with you. As the year draws to a close, I would encourage you consider how you can preserve your energy tanks to build vitality credits and how you can also begin to renew your sense of vitality over the break. You and your business will thank you for it.

Do you feel you are generating vitality as a leader? What do you notice when you feel your most energised within your business?

As always, I would love to hear your thoughts.

The Abundance Mindset

April 3rd, 2019

“Abundance is not something we acquire, it is something we tune into.” – Wayne Dyer

It is all too easy to get caught up in the world of ‘not enoughness’. In an age where we are constantly being told that we need more, should aim for more, deliver more, earn more and want more is it any wonder that not having enough, doing enough or being enough is one of our greatest social cripplers and fears.

The real danger of this scarcity mindset is the paralyzing effect it has on us. Not only can you find yourself living in the interim moment – I am here, but when I am there everything will be bigger, brighter and better – but you can also easily fall into the trap that there won’t be enough to go round unless I fight for it. And herein lies a major issue for the way we manage our careers, our teams and our businesses.

Viewing our career through a scarcity lens can sabotage both your success and your progress. Scarcity people believe that there may not be enough pie to go round or that their share will be smaller than everyone else’s. Abundance people simply believe that you can make more pie.

People with a scarcity mentality tend to see the world (including the workplace) in terms of win-lose. Whilst it often is not about being malicious it manifests in negative workplace cultures and individual outlooks. People with this mindset typically hold onto knowledge, resources, people and staff with a tight reign. They find it difficult to share recognition, power or profit. They keep things close and small because they can control or influence situations with ease. As a result teams fracture, silos form and careers are damaged.

Conversely people with an abundance mentality see the world in terms of win-win. They are genuinely happy for the successes, well-being, achievements, recognition and good fortune of other people. They go out of their way to help others and contribute to their success because in doing so they believe they can all – both individually and collectively – achieve more. People with an abundance mentality operate from a strong sense of worth and security. They typically adopt a bigger outlook on life and the world and consequently generate new opportunities and possibilities. Not only do they have the ability to unite people, they connect ideas, remover barriers and roadblocks and engender healthy workplace cultures where contribution and recognition are valued.

Stephen Covey is credited with coining the term ‘Abundance Mentality’ in his book The Seven Habits of Highly Successful People. He notes that scarcity people are always comparing and competing and believes it s a sure fire recipe for unhappiness. Abundant thinkers feel rich before they become rich – and not just monetarily but in all things of value – time, relationships, attention, experience and happiness.

Take a moment to think about some of the attitudes and behaviours around you today:

If we want to expand our possibilities and grow our opportunities we need to shift our thinking away from scarcity to abundance. In doing so we maximise our potential for success and fulfillment.

I believe that there are two critical strategies for developing an abundant mindset:

  • Know your own strengths and play to them: Your talents and strengths are unique to you and nobody can take them off you or away from you. The more clarity that you have around what they are and how to best apply them, the more you can rely on them to power your career.
  • Position yourself for recognition: This is not about endless self-promotion. Rather it is about building up your portfolio of accomplishments and positioning yourself for more opportunities and achievements. To do this successfully you need to seek feedback and input from your leaders, team and mentors both from within and outside your organization.

Scarcity separates and abundance unites. We all want to be part of a winning game where opportunities abound, successes are shared and achievements are celebrated. Cultivating the right mindset and environment for both our teams and ourselves is what will position us all for success.

By observing some of the behaviours around you, do you see more of an abundance or scarcity mindset?

Comment your observations below, I would love to hear your thoughts.

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