People without leverage work for those with leverage
Robert Kiyosaki

Posts Tagged ‘accountability’

Creating Career Opportunity

August 17th, 2020

In talking with many professionals about their career, I often hear them reflecting and saying ‘I was just lucky enough to be in the right place at the right time’. For many, this right time and right place afforded them rapid career progression, opened the door to key networks and positioned them for next steps in their career journey. Invariably they were exciting and challenging times that were rich in reward and stimulation. Confidence, clarity and choice seemed to abound.

 

What happens though when it’s time to consider your next career step and this ‘luck’ doesn’t seem to be quite so apparent? Or when you need to transition as a result of market or organisational changes? How do you take proactive action –especially in today’s highly volatile environment – to leverage your career background, knowledge, skills and networks?

 

Too often these changing career scenarios and market conditions can leave individuals feeling irrelevant, trapped and without choice or control. If we aren’t careful these feelings can all too easily lead to moments of paralysis, where because we don’t know what to do, we do nothing. Learning how to not only identify the right opportunities but also transfer your knowledge and skills to match the new business or market requirements is critical.

 

As George Bradt notes in his Forbes article Creating Leverage When None Seems To Exist we all run into roadblocks however it is our ability to adapt, adjust and create leverage in times when there doesn’t appear to be any. The key word here is ‘create’ and not just merely identify. As he notes this comes down to attitude about roadblocks and the need to ask am I simply accepting them as the status quo or am I looking for ways around them?

 

Like many things, creating leverage in our career requires planning and time. One of the most dangerous things we can do is to not take consistent action whilst we are in a role and business that we enjoy. Leaving it until we want to embark upon change or worse still when it is forced upon sees us trying to create leverage in a time that is often highly emotive, stressful and time pressured.

 

As part of creating leverage in your own career, I would encourage you to take action with the following 6 factors in mind:

 

  1. Identify what you stand for: Today we are increasingly being asked to know what it is that we stand for in our careers. It is essentially your over arching career mission – what do you hope to impact, who and how. Is it tied to an industry, a key challenge, leading through core business cycles; innovation, empowerment or other?

 

  1. Define your core expertise: Clarity on exactly what your core strengths, knowledge and leadership styles are, is essential in identifying and attracting the next opportunity.

 

  1. Understand how you are regarded: Knowing how others perceive and regard you and your expertise is essential if you are to know what you can leverage or conversely need to overcome.

 

  1. Educate yourself on the market: In order to understand what is transferable you need to know how what the market /business wants and needs. Failing to do so limits your opportunities to tailor your story and create interest and demand in your background.

 

  1. Hone your positioning: All too often people fail to succinctly articulate their knowledge, capabilities and ambitions are. It is essential to gain clarity on each of these areas if you are to engage in meaningful conversations and explorations of an opportunity.

 

  1. Connect & reconnect: As noted by Adam Grant, Wharton Business leader and author of Give and Take success has become increasingly dependent on the interactions we have with others rather than on the individual drivers of success such as commitment, hard work and passion. To support our success we need to understand who and how to connect and reconnect with if we are to gain an accurate insight into what opportunities exist and how we can align ourselves to them.

 

Creating leverage requires a whole lot more than ‘luck’. As the Roman philosopher Seneca notes ‘luck is the moment when preparation meets opportunity’. With this in mind the big question to ask yourself is what are you doing to prepare for that next meaningful opportunity?

 

As always I would love to hear your thoughts.

The Acknowledgement Factor

June 16th, 2020

‘Those who drink the water must remember those who dug the well’. – Chinese Proverb

Acknowledgement is one of those things that you often don’t miss until it’s not given. Be it in the acknowledgement of someone as they walk into a room, an email received, a mistake made, the contribution of others or great work delivered. Failing to acknowledge can be frustrating, demotivating and at times simply rude.

Yet acknowledgement is something that is so easy to give. It doesn’t cost us anything, is not time consuming and the benefits yielded for both the recipient and the person making the acknowledgement can be far reaching.

As most of us continue to embark upon new ways of working and actively seek out new ways to solve problems without any blueprint (and all the while doing it in isolated environments), acknowledging the efforts, failures and triumphs has never been more important. Like any form of communication, finding ways to do this with purpose and authenticity is paramount. Disingenuous feedback and acknowledgement can often yield more damage than none.

Judy Umlas, author of The Power of Acknowledgement believes it is a new set of habits that need to be developed and cultivated for today’s way of working. All too often we fail or forget to acknowledge others, not because we are thoughtless or unkind, but simply because we can’t always see what warrants it and our more traditional ways of recognising it no longer apply. As such we no longer acknowledge it. Bob Nelson, a leading engagement expert argues that the habit of acknowledgement is simply disappearing from our culture. We have become so use to not giving or receiving it that we no longer look for ways to give it.

There is no doubt that the fast paced and often frenetic ways that we now work require us to learn to ‘see’ what is happening around us in a different way. Coupled with the impact of technology, flexible and remote work environments and the ways we communicate, the way in which we observe each other’s contribution and the way we acknowledge has certainly changed enormously. However despite all these changes we still need to be acknowledged for what we have done. We need to feel connected to what we do, who we do it with and how we offer value to the team and organisational purpose.

So how do you cultivate the habit of acknowledgement? I would encourage you to consider the following seven steps:

Commit To Looking For Opportunities:  To identify them you need to firstly commit to looking for them. Reflect on each of your team members and stakeholders and consider what they are currently working on, what they have delivered and where their high value contribution is.

Audit Your Daily Routine: Often there are numerous opportunities to acknowledge others in our every day routines: the commencement of meetings, the incidental tasks that others just naturally assume responsibility for, your regular client conversations or standard supplier communications.

Be Genuine: As with all communication, the benefits of acknowledging of others lies in the sincerity and purpose in which it is given. Be considered with you are acknowledging and how.

Be Timely: Don’t wait! Like feedback, acknowledgement is best given as close to the result is delivered or event occurs. The timeliness reinforces the value of the contribution to the here and now and often serves as a motivator for further effort.

Don’t Delegate It: Personal acknowledgement is just that – personal! It can’t be delivered with as much impact if delivered by your assistant or colleagues. You need to take ownership of your appreciation.

Consider How: To deliver meaningful acknowledgement you need to consider both who you are delivering it too and what the most appropriate format is for that person. If they hate public acknowledgement, think of something that will hold real meaning for them. Sometimes the value of a hand written card can’t be under-estimated!

Leaders with the greatest following are the ones who personally acknowledge others, appreciate their work and guide them to leverage their contributions. This act of personal acknowledgement not only helps to forge stronger relationships by building loyalty and trust with the individuals who work with us, but also helps to enable more productive and timely results.

As always I would love to hear your thoughts.

Does Curiosity Really Kill The Cat?

March 8th, 2020

“I have no special talents. I am just passionately curious.” – Albert Einstein

The age-old adage, “curiosity killed the cat” seems to suggest that inquisitiveness is a dangerous thing; that it leads us down a path of danger, that it is fraught with hurdles and is an unnecessary use of time.

Curiosity, however, is an essential ingredient to great leadership and all too often, we fall into a pattern of accepting things at face value, perhaps because sometimes it seems easier or more convenient to continue as we do, particularly when nothing in particular may need fixing.

Science fiction author C. J. Cherryh famously said, “ignorance killed the cat; curiosity was framed!” Her statement could not be more accurate. A lack of awareness can mean we begin to accept things as they are and can quickly become stuck in our ways of working and doing business. Momentum is stalled and the ideas and innovation that can help to drive businesses stagnate.

So, it should come as no surprise that truly great leaders are also curious leaders.

They seem to be in possession of an extraordinary curiosity for exploring ‘the new’; for learning and discovery; for the possibility of what could be and not merely what is. They are motivated by the desire to improve and better their own lives, careers and the organisations that they lead. They are not satisfied with maintaining the status quo.

Being curious does not mean being distracted. In our hyper-connected world it is a challenge not to become overwhelmed and distracted with the world of information that is available at your fingertips. The ability to effectively channel your curiosity to the things that matter is what defines a ‘healthy curiosity’ and sets the truly successful people apart.

So why is curiosity important? Many articles highlight the value it brings, including helping us to overcome our fears, to building a greater sense of self-awareness and an ongoing cycle of learning. In thinking with curiosity, doing so also acts as a great source of influence, inspiration and motivation and leads to greater agility, innovation and creativity.  Additionally, it helps us to maintain and gain clarity, relevance and purpose in what we do.

Curiosity showcases your personal brilliance: Asking why or how helps us clarify situations and issues. It encourages us to adopt a proactive solution-oriented style of thinking rather than a reactive problematic view of the world.

With that in mind, how can we actively build curiosity in our own lives each day? What follows are five key actions you can take to help cultivate a greater sense of curiosity.

Commit to an open mind: Not only do we need to commit to learning and embracing the new, but also to unlearning and relearning. Our ability to change our view on the way that things have always been done and embrace new ways can be a continual challenge, however a curious mindset will actively support the embracing not only of new ideas but also new ways to approach things.

Ask questions – lots of them: Your outcomes and direction are greatly determined by the quality of the questions you ask yourself and those around you. Seeking understanding and not merely responses will help create and open up new opportunities, solutions and pathways.

Don’t accept the status quo: Challenge the norm – ask why? How many times have we heard the response ‘because that’s the way we’ve always done it’ or ‘that’s just the way we do things around here’ only to discover that the blind acceptance of the status quo is what is holding us back from achieving great things. Creating a safe environment that encourages exploration of the ‘why’ is a key part of developing critical thinking and action-oriented outcomes.

Adopt a healthy regard for learning: Successful individuals and great leaders are never satisfied with what they know. They advocate the need for lifelong learning and recognise that learning does not stop with the acquisition of a certain role or title. Seeing learning as fun and a source of motivation and knowledge will make you naturally want to dig deeper.

Collaborate: None of us have all the answers. Seeking out new relationships and engaging with those around you will ensure that the ‘ideas bank’ remains a rich resource to tap into. Not only does it make what we do more rewarding, but it also provides you with fresh thinking and different perspectives.

We all need to encourage and celebrate curiosity. We need it for both our own careers and the businesses that we lead. We need to see our organisations filled with people who know how to ask questions and who are experienced in finding answers and creating solutions; people who aren’t’ afraid to fall or fail for they know that they have the ability and confidence to stand and continue seeking out the best possible path forward. People who don’t want to settle for ‘what is’ but want to explore the ‘what if’ moments both for themselves and the organisations they work for.

Seeking out the world of possibility and not just accepting the world of ‘what is’ brings so many rich rewards and much fulfillment. Can you think of a recent situation in which your curiosity made a difference, or made a positive impact on your work?

 

The Keys Of Consistency

February 5th, 2020

“It’s not what we do once in a while that shapes our lives. It’s what we do consistently” – Tony Robbins

We all know that true success does not occur overnight. Behind it sits volumes of effort, belief and action demonstrated consistently over time. Underpinning much of our success has been the small daily or weekly decisions and actions and how they have added up over the years.

With a new year well underway, we need to ask ourselves how our actions are stacking up against the intentions, resolutions and goals we have set for ourselves.

Whether it has been a commitment to read recent industry publications to help us remain relevant; invested time in creating purposeful professional relationships and broad networks; or made a conscious effort to expand and diversify our skill sets, the consistency of our actions (or lack thereof) has played a major role in where we find ourselves today.

When advising business leaders, I often think of a Harvard Business Review study that coined the term, the ‘Progress Principle’. It reminds us: “Of all the things that can boost emotions, motivation, and perceptions during a workday, the single most important is making progress in meaningful work,”

Building awareness around what needs to be done is only the first step. We must execute our ideas and ambitions – which is often easier said than done.

However, at time where our ability to navigate change and demonstrate true career resiliency, never have these ‘little things’ counted for so much. These small actions over time compound positively or negatively much like they do in a bank account. Lots of small proactive decisions add up in a positive way like regular savings into a bank account; whereas complacency and bad decisions are like small debits eating away at your value over time.

A tool I frequently draw on in my training programs is my career currency model, which prompts us to regularly ask ourselves the following:

  • Where are you at and why?
  • What are your most pressing considerations?
  • What can be done to enact immediate action?
  • How do you maximise existing career options?
  • What are the longer-term implications or possible outcomes?

Ultimately, these questions will help you to determine what actions you are taking to grow the value of your career currency today.

In talking with business leaders, I often hear that it is not the big things that keep them awake at night but the little things. Why? Because they know that over time these little ‘things’ have the power to become the big things and significantly impact efficiencies, outcomes and relationships. It is exactly the same with our careers – if we aren’t careful, failure to action the ‘little’ things will prevent us from reaching our potential and desired levels of success.

As leaders, our ability to demonstrate and build consistency in performance, behaviour and service is imperative. Nothing is more frustrating than inconsistency in one or more of these three elements. No doubt many of us are able to recall colleagues who have severely limited their opportunities due to an inability to consistently perform or behave. Where one week they seem to be producing record results only to not contribute for the following three. Or where they are technically brilliant at what they do but cause so much disruption amongst their team that the overall results are compromised because no one wants to work with them or you going forward.

There is no doubt that one of the biggest causes of failure today is inconsistency. Whilst the idea of consistency is fairly simple the ability to execute it is often not. More often than not it is due to one of the following three things:

  1. Impatience: We want the results immediately. Think of all those diet and exercise regimes that we have all invariably embarked upon!
  2. Belief: If we don’t believe in what we are doing the only thing that we are most likely to be consistent in is avoidance.
  3. Value: Failure to see the benefits of the amount of effort invested.

Consistency is definitely achievable for us all but it does take practice. Understanding what it is that you do and why is critical but so too is understanding how consistency creates high value and longevity in your career. I would encourage you to take a moment to consider the following career benefits:

  • Consistency establishes belief: The thoughts and actions that we take on a daily and/or regular basis do shape our own self-belief and the belief that others have in us. Not only is it a powerful force for motivating and building trust in others but it also serves as a powerful model for the standards we and others rise and fall to.
  • Consistency creates relevance: Your customers, clients, organisations and team members are all looking to you as a reliable and informed source of information. To remain informed we need to be relevant. What are the latest developments in your industries, your areas of expertise or your regions? Is your level of knowledge and it’s applicability empowering or depowering you and what you do?
  • Consistency allows for measurement: To build meaningful and successful steps of progression we need to understand what it is that is actually working – or not working. What are the results of your consistent efforts, actions and strategies – good or bad? Our ability to measure, assess and realign are crucial skills in our ever-changing world.
  • Consistency creates accountability: Accountability is a critical requirement in high performance and values aligned cultures. Owning what you do, the ‘why’ and the way you do it can’t help but create accountability for both yourself and those around you. Being consistently accountable – in the good and the bad times – is what will set you apart as the consummate professional.
  • Consistency builds stability: Not only does it build stability but it also builds sustainability. When people know what you stand for and where they stand with you, it provides the framework for them to perform at their optimal level. By removing the game playing, the contradictions and the inconsistencies, individuals have a clear runway to success that engenders both confidence and loyalty.
  • Consistency establishes your reputation: Your track record is your reputation. Building that track record on one that is defined by consistent performance, respectful behaviours and high value relationships is fundamental to both your current and future success. Remember your track record follows you no matter where you go.

The future is all yours for the taking. What it is that you do consistency in your daily, weekly, monthly routine and ask yourself if it is building or limiting your career future?

As always I would love to hear your thoughts.

The Power of Knowledge and Action

September 4th, 2019

“Knowledge is not power … it is only potential power. It becomes power only when, and if, it is organised into definite plans of action and directed to a definite end.”  (Napoleon Hill) 

When we have momentum, we feel as though anything is possible and we can confidently take on new challenges. Other times, momentum can seem elusive and a struggle to develop.

It’s often hard to describe and yet it is nearly always our secret magic weapon to achieving success. At its best, momentum helps us remain focused, clear minded and forward thinking rather than stagnating.

One of the key roadblocks to momentum, for leaders in particular, often manifests in being caught up with the tactical execution of work, rather than focusing on the strategic and organisational management work that is needed to drive growth and leverage opportunities as and when they arise.

Businesses and their leaders know what they need to do but find themselves unable to do it because they don’t have people in the right place, or people with the right capabilities, which results in stalled momentum time and again.

The key to breaking out of this cycle is turning this knowledge – of what needs to be done – into action, which is often easier said than done.

The reality is knowledge is only useful if we do something with it. Whilst it is very important to develop a strategy, build intellectual capital and remain up to date and aware of new developments, we need to actually do something.

Whether it’s about implementing a new way of working, recruiting new skills for our team, getting fitter, saving more money or simply slowing down, too many businesses and individuals are finding themselves caught in the gap between knowing what they should do and doing what is actually required.

So how can we build a culture of action within our businesses?

Commit to taking action: Many of us have fallen into the pattern of researching, planning and refining our strategy as a way of telling ourselves we are busy ‘doing’ when really we are just playing safe. Essentially all we are doing is walking on a treadmill – yes we are moving but it is not actually taking us anywhere.

Lose the perfectionist tag: Perfectionism is the equivalent of paralysis. Not only does it prohibit us from taking the first step towards action, it also creates unwarranted stress, crushes creativity, prevents productivity and ultimately limits profitability.

Simplify: Leaders and organisations that use simple straightforward language, concepts and structures are better at closing the knowing-doing gap. Simplicity removes ambiguity, blame and confusion. It increases productivity, efficiency and creativity. Quite simply it is the fast track to creating action.

Invest in learning: Closing the gap on knowing and doing requires an investment in training and learning be-it for our organisations or ourselves. Developing expert skill-sets, efficiency and confidence requires commercial tolerance, time and a learning based culture or outlook. Recognising that as learners we need space to explore new ideas, make mistakes and embed new knowledge is critical to maximising the ROI on the learning investment.

Face the fear: Fear is one of the greatest enemies of success and progress. To close the knowing-doing gap we need to face it – both at an individual and organisational level. To take action we need to know that there will be no punishment for taking risks, making mistakes and exploring new ideas without a guarantee of success. If we fear for our jobs, our future opportunities or even for our own self-worth we are less likely to move beyond the safe confines of what we know and have done before which ultimately prohibits any form of growth.
Measure the right things: To encourage action we need to ensure that we are measuring the right things. Pouring all of our energies and metrics into scrutinising hours worked rather than levels of customer satisfaction is not going to drive future results. We need to demonstrate and see the value in what we are measuring and how it relates to what we do our future direction and our success.

Do you feel your business is effectively turning knowledge into action? What opportunities would you be able to tap into, if less time was spent in execution?

As always, I would love to hear your thoughts.

Completing the People Puzzle

November 7th, 2018

“It’s always the small pieces that make the big picture” – Author Unknown

It is no secret that business leaders and organisations are under enormous pressure to become more nimble and agile in how they do business if they are to grow their position in tomorrow’s global marketplace. As they face increased market volatility, changing workforce demographics, increased demands for flexibility and a constant demand to do more with less, understanding how to best leverage their ‘people capability’ in a timely and efficient manner will be critical.

Whilst we’ve often heard it said that the key to effective workforce planning is in ensuring that the right people are in the right place at the right time, doing so in a rapidly changing environment is often far more difficult and complex than anticipated. With many change processes taking lengthy times to deliver, it is not unusual for new business needs to emerge midway that require organisations and individuals to pivot or change direction. Doing so seamlessly though is the challenge!

According to the 2016 Hay Group report, Delivering Strategy Through People, direct people costs make up 40% of organisational costs. With almost half the workforce in complex, knowledge intensive roles that are key to the organisation’s success and profitability, the cost of getting the ‘people puzzle’ wrong is high. Whilst the phrase ‘right people, right place, right time’ certainly isn’t redundant, there is a view that it needs to be expanded to ensure that it remains relevant and impactful.

No longer are the ‘right people’ necessarily part of our organisational headcount. With access to the right talent and skills – and a growing self-employed and contract led workforce – accessing external talent pools for one off requirements and interim projects is often a very real and viable option. How we identify and engage the right people with these relevant skills in a timely manner is key and will require strong partnerships and relationships not only with our internal people but also those in the external market.

Where once the term ‘right place’ tended to refer to a geographical location, it is now more appropriate to consider what role or area within the organisation the skills are required. As we continue to move away from more traditional, hierarchical organisational structures to flatter more matrixed team based models, how we enable our people to move with agility and confidence into the ‘right place’ as required will be critical.

As businesses continue to navigate unprecedented amounts of change they will be required to make quick decisions around how they (re) deploy the skills and talents of their people if they are to capitalise on emerging opportunities or mitigate risk against market changes. To do this, they need an agile and resilient workforce that can nimbly move and respond at the ‘right time’ and are not change adverse.
There is no doubt that the optimal workforce lies at the intersection of all three areas. Failing to do so will leave you as a business leader and the organisation feeling like they are sitting on a two-legged stool unable to find balance and stability. When you are out of balance it is all too easy to end up with too many people ‘sitting on the bench’, no longer aligned to the organisational strategy and where engagement and productivity is risked.

What follows are my four key tips to completing the ‘people puzzle’:

Know where your skills are: Both within your organisation and in the external marketplace.

Foster agility: Help your people develop agile mindsets to support changing workplace structures.

Make it easy for people to adapt: Consider the systems and processes that support changing roles, teams and locations.

Communicate, communicate, communicate: Ensure transparency and timely communication is delivered to support engagement and productivity.

As always, I would love to hear your thoughts. Reach out to me below, or directly through LinkedIn.

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